TERMS OF SERVICE
Last updated May 24, 2026
These Terms of Service ("Terms") govern your use of services provided by Prime Master Landscaping ("Company," "we," "us," or "our"), a licensed landscaping and construction company operating in Marin County, California (CA Lic. #1150113). By requesting a quote, signing a contract, or using our website at primemasterlandscaping.com, you agree to be bound by these Terms.
TABLE OF CONTENTS
1. Services
2. Quotes and Estimates
3. Project Contracts and Change Orders
4. Payment Terms
5. Scheduling and Project Timeline
6. Client Responsibilities
7. Permits and Compliance
8. Warranty
9. Limitation of Liability
10. Intellectual Property
11. Media and Photography
12. Termination and Cancellation
13. Dispute Resolution
14. Governing Law
15. Website Use
16. Changes to These Terms
17. Contact Us
2. Quotes and Estimates
3. Project Contracts and Change Orders
4. Payment Terms
5. Scheduling and Project Timeline
6. Client Responsibilities
7. Permits and Compliance
8. Warranty
9. Limitation of Liability
10. Intellectual Property
11. Media and Photography
12. Termination and Cancellation
13. Dispute Resolution
14. Governing Law
15. Website Use
16. Changes to These Terms
17. Contact Us
1. SERVICES
Prime Master Landscaping provides professional landscape design, landscape construction, hardscaping, concrete work, deck construction, irrigation installation, planting, and related outdoor improvement services ("Services") to residential and commercial clients in Marin County and surrounding areas of Northern California.
All Services are subject to a written project agreement or contract executed between the Company and the client. These Terms are incorporated into and supplement any such agreement.
2. QUOTES AND ESTIMATES
Free Consultations. We offer free on-site consultations to assess your project and provide an estimate. Scheduling a consultation does not create a contractual obligation on either party.
Estimate Validity. Written estimates are valid for 30 days from the date of issue unless otherwise stated. Estimates are based on conditions observed at the time of the site visit and the scope of work described. Changes in material costs, site conditions, or project scope may affect the final price.
Not a Guarantee. Estimates represent our best assessment of anticipated costs based on available information. They are not a fixed price guarantee unless expressly stated as a fixed-price contract. Unforeseen site conditions (e.g., underground utilities, buried debris, soil conditions, drainage issues) discovered during construction may result in additional costs, which will be communicated to and approved by the client before proceeding.
3. PROJECT CONTRACTS AND CHANGE ORDERS
Written Agreement Required. All projects require a signed written contract before work begins. The contract will specify the scope of work, project timeline, materials to be used, and payment schedule.
Change Orders. Any changes to the agreed scope of work must be documented in a written change order signed by both parties before the change is implemented. Change orders may affect the project price and timeline. Verbal agreements to change scope will not be honored without a corresponding written change order.
Material Substitutions. We reserve the right to substitute materials of equal or greater quality if specified materials become unavailable, subject to client notification and approval.
4. PAYMENT TERMS
Payment Schedule. Payment schedules are specified in the project contract. Typical projects require a deposit prior to the start of work, progress payments at defined milestones, and a final payment upon project completion.
Accepted Payment Methods. We accept cash, check, and electronic transfers. Checks should be made payable to Prime Master Landscaping. We reserve the right to refuse commencement or continuation of work until a required payment has cleared.
Late Payments. Invoices are due upon receipt unless otherwise specified in the contract. Payments not received within 10 days of the due date may incur a late fee of 1.5% per month on the outstanding balance, or the maximum rate permitted by California law, whichever is less. We reserve the right to suspend work on any project with an outstanding overdue balance.
Returned Payments. A fee of $35 will be charged for any returned check or failed electronic payment. The client remains responsible for the original invoice amount plus any applicable fees.
Deposits. Deposits are non-refundable once materials have been ordered or work has commenced, except as required by California law for licensed contractors (California Business and Professions Code § 7159).
5. SCHEDULING AND PROJECT TIMELINE
Project start dates and timelines are estimates based on our current workload and are subject to change. Factors including weather, material availability, permit processing times, and unforeseen site conditions may affect the project schedule. We will communicate material schedule changes to you promptly.
We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to acts of nature, material shortages, utility conflicts, or third-party delays.
6. CLIENT RESPONSIBILITIES
To enable us to perform the Services, you agree to:
- Provide safe and reasonable access to the project site during agreed working hours;
- Disclose the location of any underground utilities, irrigation lines, drainage systems, or other subsurface improvements you are aware of;
- Notify us of any HOA rules, easements, setback requirements, or deed restrictions that may affect the project;
- Remove personal property, vehicles, or obstacles from work areas prior to the scheduled start date;
- Make timely decisions and provide approvals when requested to avoid project delays;
- Make payments according to the agreed payment schedule.
We are not responsible for damage to unmarked or undisclosed underground utilities, irrigation lines, or other subsurface improvements. The client is responsible for obtaining a utility mark-out (call 811 - California Underground Service Alert) before excavation work begins, or authorizing us to do so on their behalf.
7. PERMITS AND COMPLIANCE
Where required by law, we will obtain the necessary building permits for the work we perform as a licensed contractor. Permit fees are typically passed through to the client at cost and will be reflected in the project contract or a change order.
Client is responsible for ensuring that the proposed project complies with any applicable HOA rules, CC&Rs, or local ordinances beyond standard building code. We will perform work to California building code standards and all applicable regulations. Work requiring special approvals, variances, or historical review is outside our standard scope unless specifically included in the contract.
8. WARRANTY
Workmanship Warranty. We warrant our workmanship against defects for a period of one (1) year from the date of substantial project completion, unless a longer warranty period is specified in the project contract.
Materials. Materials and products installed are subject to the manufacturer's warranty, if any. We will assist clients in pursuing valid manufacturer warranty claims but are not responsible for manufacturer warranty fulfillment.
Plants and Living Material. We warrant installed plants and sod for 30 days from the date of installation, provided the client follows our post-installation care instructions (watering schedules, fertilization, etc.). Plant warranties are void if the client fails to provide adequate irrigation or care, or if plants are damaged by pests, disease, wildlife, or extreme weather events.
Warranty Exclusions. Warranties do not cover:
- Damage caused by client misuse, neglect, or failure to perform routine maintenance;
- Normal wear, weathering, fading, or settling;
- Damage from acts of nature, including floods, earthquakes, or fire;
- Work performed or modified by others after our project completion;
- Pre-existing conditions present before our work commenced.
9. LIMITATION OF LIABILITY
To the fullest extent permitted by California law, our total liability to you for any claim arising out of or related to our Services shall not exceed the total amount paid by you to us for the specific project giving rise to the claim.
We shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of use, loss of profits, or loss of business opportunity, even if we have been advised of the possibility of such damages.
We maintain general liability insurance and workers' compensation insurance as required by California law. Proof of insurance is available upon request.
10. INTELLECTUAL PROPERTY
Any landscape designs, drawings, plans, renderings, or concepts created by us remain our intellectual property unless otherwise agreed in writing. Upon full payment of all amounts due, we grant the client a non-exclusive license to use the designs for the specific project for which they were created.
All content on our website — including text, images, graphics, logos, and design elements — is owned by Prime Master Landscaping or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.
11. MEDIA AND PHOTOGRAPHY
We reserve the right to photograph or video our completed work for portfolio, marketing, and promotional purposes, including use on our website and social media channels. We will not include personally identifiable information such as your full name, street address, or other identifying details without your explicit consent.
If you prefer that we not photograph your project, please notify us in writing before project completion.
12. TERMINATION AND CANCELLATION
Client Cancellation. If you cancel a project after signing a contract, you are responsible for the cost of all materials ordered, work performed to date, and reasonable demobilization costs. Deposits are non-refundable once materials have been ordered or work has commenced.
Company Termination. We reserve the right to terminate a project contract if: (a) payment is not made as agreed; (b) the client fails to provide required access or approvals; (c) site conditions present an unreasonable safety risk; or (d) the client's conduct toward our employees or subcontractors is abusive or threatening. In the event of Company termination, you will be invoiced for all work completed and materials procured up to the termination date.
13. DISPUTE RESOLUTION
Informal Resolution. We encourage clients to contact us directly to resolve any concerns or disputes. Most issues can be resolved quickly through direct communication. Please contact us at primemasterlandscaping@gmail.com or (415) 532-9429.
Mediation. If a dispute cannot be resolved informally, the parties agree to attempt non-binding mediation through a mutually agreed mediator before pursuing litigation or arbitration.
California Contractors State License Board. You may also file a complaint with the California Contractors State License Board (CSLB) at www.cslb.ca.gov or by calling 1-800-321-CSLB (2752).
14. GOVERNING LAW
These Terms and any project contracts shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law provisions. Any legal proceedings shall be brought in the courts of Marin County, California.
15. WEBSITE USE
Our website is provided for informational purposes only. You agree to use it only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, the website by any third party. Prohibited conduct includes transmitting any unlawful, harassing, defamatory, abusive, threatening, or harmful material.
We do not guarantee that the website will be available at all times or free from errors. We reserve the right to modify or discontinue any aspect of the website at any time without notice.
16. CHANGES TO THESE TERMS
We may update these Terms from time to time. The "Last updated" date at the top of this page will reflect when changes were made. Continued use of our Services or website after changes are posted constitutes your acceptance of the updated Terms. For active project contracts, the Terms in effect at the time the contract was signed will govern that project unless the parties agree otherwise in writing.
17. CONTACT US
If you have questions about these Terms, please contact us:
Prime Master Landscaping
321 School Rd
Novato, CA 94945
Phone: (415) 532-9429
Email: primemasterlandscaping@gmail.com
CA Lic. #1150113
321 School Rd
Novato, CA 94945
Phone: (415) 532-9429
Email: primemasterlandscaping@gmail.com
CA Lic. #1150113